- Support -
HOW CAN WE HELP?
Fast answers from real humans. Most tickets are resolved in under 10 minutes.
Discord support
Open a ticket in #support and a staff member will reply. Available 09:00-23:00 UTC daily.
Prefer email? Send your order number to support@minecapes.gg and we will get back to you.
Missing key?
Check your account page under My Orders - keys are stored there forever, even after logout.
Refunds
Unused keys can be refunded within 24 hours. Message support with your order number.
Bulk orders
Buying more than 10 keys? Message support and we will sort a bundle price for you.
Redeem a key
Stand on the redemption pad in the MineCapes lobby and paste your key into chat.
- Popular questions -
QUICK ANSWERS
Instant. As soon as your payment is confirmed your license key appears on the checkout success page and in your account, and is also emailed to you.